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Ordering & Delivery


We take a lot of pride in our customer service - we're here to help. If you have any questions, get in touch!

Ring us Monday to Friday between 9am and 5pm PST on (844) 610-0915 / (949) 543-0422 or email us with the details on our contact page.

 

Ordering

Orders can be placed by phone, email or online. As soon as the order has been processed, we will email a confirmation.

Once payment has been received (or for business account clients, if the account is in terms), we will pick and dispatch the order.

When the order has been dispatched, we will send an additional email with tracking information.


Delivery


This map illustrates service schedules in business days as of May 2017 for FedEx Ground shipments

 

 Delivery map

 

Please note:

 

The map above is a general representation of transit times for FedEx Ground shipments to commercial

 

destinations. In limited areas, transit times may differ between shipments to commercial and residential

 

destinations. For specific transit time information from one ZIP/Postal code to another, please go to Get

 

Rates & Transit Times under the Ship tab on fedex.com.

 

 

 

FedEx Ground business days are Monday through Friday (excluding holidays).

 

 

 

FedEx Home Delivery

 

business days are Tuesday through Saturday (excluding holidays).

 

 

Example: A package shipped via FedEx Ground on Monday with a transit schedule of two business days,

 

(not including the day the package is shipped) would be expected for delivery on Wednesday. A package

 

shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

 

 

 

Express options are available, please call for more information.

 

 

Accounts

 

We are able offer credit accounts to our business customers, subject to approval and agreed limits.

 

We will require information on your business, including registration details, billing, delivery, and statement addresses, and the name, email and phone number for our contact in accounts payable. Your application for a credit account will be subject to a credit check and all relevant details being received, and acceptance of our terms of trading.

 

 

 

Credit account customers will be provided with a unique account identifier with which they can log in and make purchases online. Alternatively, purchase orders can be made by phoning, emailing or faxing us directly. For every order we will continue to provide an email confirmation and dispatch note as per usual.