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Returns


 

We want you to be delighted with your purchase!

 

Should you need to return goods for any reason, please get in touch within 30 days of receipt of your order. We ask that either you send the goods back to us, or alternatively we can arrange a collection. Once the goods have been returned to our warehouse, we process the refund of the cost of the products only, minus the cost of returning the goods to our warehouse along with a 20% restocking fee.

 

Please note we can only accept returns of complete case quantities where inner-packs remain sealed. Goods must be received back at our warehouse in a resalebale condition. 

 

Purchases must be inspected within 5 days of receipt and Vegware must be notified of an damaged or faulty goods within this time. We will cover reasonable return costs and either replace or refund the damaged or faulty goods.

 

We maintain strict temperature control and stock rotation in our warehouses and warrant that all goods are free from defect. As such we cannot accept returns where goods have been stored for longer periods in premises that we do not oversee.