Placing orders

We take a lot of pride in our customer service - we're here to help. If you have any questions, get in touch! Ring us Monday to Friday between 9am and 5pm PST on (844) 610-0915 / (949) 625-0433 or email us with the details on our contact page.

Orders can be placed by phone, email or online. As soon as the order has been processed, we will email a confirmation. Once payment has been received (or for business account clients, if the account is in terms), we will pick and dispatch the order. When the order has been dispatched, we will send an additional email with tracking information.

Shipping & delivery information

This map illustrates service schedules in business days as of May 2017 for FedEx Ground shipments.

Shipping map

Please note:
The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please go to Get Rates & Transit Times under the Ship tab on fedex.com.

FedEx Ground business days are Monday through Friday (excluding holidays).

FedEx Home Delivery
business days are Tuesday through Saturday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of two business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

Express options are available, please call (844) 610-0915 / (949) 625-0433 for more information.


Returns

Customers are entitled to return goods – other than printed or bespoke products – and receive a refund or credit on the sum paid. In order to process this, you must contact us with this request within 7 working days of receipt of goods and we must receive the goods, undamaged, at our warehouse within 14 working days of receipt.

Returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Vegware’s expense if reported within 7 days of receipt of goods.

Please note: Vegware will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Vegware Customer Services team should be contacted to obtain a return number: us.info@vegware.com.


Benefits of using a distributor

We work with a network of distributors, throughout the US and worldwide, who are happy to help you select and order our range of plant-based catering disposables. 

Ordering through a Vegware distributor partner provides many environmental and economic benefits:

Efficient deliveries from Vegware to distributors: Rather than delivering a few cases, or a pallet, directly to sites, Vegware can send full 26-pallet truck loads into distribution hubs, maximising efficiency by reducing carbon and overheads.

Efficient deliveries from the distributor to you: Distributors have carefully planned fuel-efficient delivery routes, so adding in some cases of Vegware results in very little added cost, while being more carbon-efficient. It also allows you to consolidate your deliveries from the same distributor, so you can receive your Vegware along with other goods you’ve ordered from them, such as food or cleaning supplies

Local support: Distributors have a local presence which should mean exemplary service and an account manager on hand to help.

Contact our Customer Service team to find your local distributor: us.info@vegware.com or (844) 610-0915 / (949) 625-0433.


Accounts

We are able to offer credit accounts to our business customers, subject to approval and agreed limits.

We will require information on your business, including registration details, billing, delivery, and statement addresses, and the name, email and phone number for our contact in accounts payable. Your application for a credit account will be subject to a credit check and all relevant details being received, and acceptance of our terms of trading.

Credit account customers will be provided with a unique account identifier with which they can log in and make purchases online. Alternatively, purchase orders can be made by phoning, emailing or faxing us directly. For every order we will continue to provide an email confirmation and dispatch note as per usual.

Help & advice

Please get in touch us to discuss your packaging requirements – we’re here to help! Our team can provide product recommendations, so you can choose the Vegware packaging that works best for your menu. As every kitchen is different, we are happy to offer samples so you can try before you buy. If your ideal products is not part of our extensive product range, we can often develop the perfect solution for you.

Phone us Monday to Friday between 9am and 5pm PST on (844) 610-0915 / (949) 625-0433 or email us: us.info@vegware.com.